About your sackpack

All the SACKPACK22 products are hand crafted from quality leather substitutes. They are 100% Vegan. 

Care and cleaning instructions- Bags: 

The product should not be washed by hand or washing machine. Do not let the product come in contact with chemicals. Keep away fabrics that might transfer color on to the product (such as denim). Keep away from direct heat. 

Care and cleaning instructions- Clothing:  

*Hand wash separately. 
*Do not soak.    
*Do not tumble dry.  
*Hang to dry in the shade.  
*Low heat Iron.

Exchange and refund policy: 

Exchange of bags is possible up to 45 days from purchase, Exchange of clothing is possible up to 14 days from purchase.

Exchange is only possible for unused or unworn items, with the tags, in the original package and with a recipt/exchange voucher. 

Items that have been used or fixed will NOT be exchanged.  

Refund will be given within 2 business from purchase only.

5% or 100 NIS cancelation fee will be reduced from the original price, the lower amount of the two, according to the law. 

Repair policy: 

The company is not responsible to repair wear and tear that happened as cause of ordinary daily use.

Our repair policy applies only to the following: seams, zippers, magnets and buckles and is valid for 6 months from purchase date only. 

Shipping and delivery: 

Store pick up- available 24 hours from purchase, free of charge. 

Domestic shipping options: 

*Home Delivery- Arrives within 2-3 business days from purchase- 32 NIS
*Pick Up From Delivery Service PIck-Up Point-  Arrives within 3 business days from purchase- 19 NIS. 
International shipping: 
*International Shipping (shipped within 14 business days)- 58 NIS.